Home » TPSODL Launches “Project Samadhaan’’ as a one stop solution for Customers

TPSODL Launches “Project Samadhaan’’ as a one stop solution for Customers

by RTD Journal

~Comprehensive initiative focussed on Customer-Centricity~

 Berhampur, 13 May 2022: TP Southern Odisha Distribution Limited (TPSODL), the joint venture between Tata Power and Odisha Government for power distribution in Southern Odisha has launched “Project SAMADHAAN” as a ONE STOP SOLUTION for customers with a mission to reach the consumers and solve their electricity billing related issues. Under this project, the company has planned to set up village wise camps at each Sub-Division and provide a range of services to the customers.

This initiative is launched with a focus to reach rural masses and solve their issues at their place. People will not have to go anywhere for solving their electricity bill issues. The company aims to increase their customer reach for quick resolution of grievances. The camps, planned to be set up at each sub division, will ensure a gamut of services such as spot reading-based bills and duplicate bill generation, spot collection of arrear amount, regularisation of unmetered connections, guidance for availing new connection and updating contact details.

“We aspire to build a robust distribution network in Southern Odisha. Implementation of such initiatives will have a significant impact on our aim of customer-centricity. As a progressive distribution company, we aim to steer the power distribution towards a smarter way wherein customers collaborate to efficiently use energy.” said Mr Arvind Singh, Chief Executive Officer, TP Southern Odisha Distribution Ltd

 

About TP Southern Odisha Distribution Limited:

TP Southern Odisha Distribution Limited (TPSODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power (51%). TPSODL serves a populace of 95 lakhs with a Customer Base of 23.69 lakhs in a vast Distribution Area of 48,751 sq. km.

TPSODL’s parent company Tata Power has a vast experience in electricity distribution in Mumbai, Delhi, and Ajmer, and has been a benchmark performer in Delhi for the last two decades.

TPSODL is focused on providing a reliable power supply, enhanced customer services and reducing the existing AT&C losses in a systematic manner. The company is working towards achieving this by upgrading the present distribution infrastructure, adopting new technologies and providing various digital services to the customers.

 

   For further information, please contact:
Jyoti Kumar Bansal

Chief-Branding, Corporate Communications, CSR, Sustainability

Email:  jyotikumar.bansal@tatapower.com

Siddharth Gaur – Head PR

siddharth.gaur@tatapower.com

Rakesh Patnaik

Adfactors PR

+91 97780 33722

Email: rakesh.patnaik@adfactorspr.com

 

You may also like

Leave a Comment