Home » TPCODL warns customers against fraudulent messages for updating KYC

TPCODL warns customers against fraudulent messages for updating KYC

by RTD Journal

 TP Central Odisha Distribution Limited (TPCODL), the joint venture between Tata Power and Odisha Government for power distribution in Central Odisha region, has issued an advisory for its consumers against the unscrupulous elements, who are misleading people with messages to update their KYC to avoid disconnection of electricity supply.

With malicious intent these individuals are engaging with customers without any authorisation of TPCODL. Such messages threaten the consumers stating that their power supply will be disconnected at 9.30 pm on the same day as they have not updated their KYC and advise to contact the electricity officer at certain phone numbers which are different from TPCODL’s dedicated customer care numbers.

TPCODL urges customers to take all precautions before responding to any such messages / calls. The company never asks any customer to share any password, OTP or any other personal details with any Executive. The company urges to customers to use TPCODL Mitra App to verify the credibility of their employees.

TPCODL has dedicated 24X7 Toll Free Number 1800-345-7122 / 1912 as a one-point solution for all the grievances. The company urges all its customers to immediately report any such message / call by any individual asking for transaction or banking details. Customers can also e-mail at customercare@tpcentralodisha.com for any queries.

“While our team is keeping a close watch on such fraudulent activities, we intend to alert our esteemed customers as well. We request our customers to use the TPCODL Mitra App and follow authorised channels / gateways to reach out to us for any grievances or queries,”said Mr. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Ltd.

About TPCODL:

 TP Central Odisha Distribution Limited (TPCODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power Company (51%). TPCODL serves a population of 1.36 Crores with Customer Base of 26 Lakh and a vast Distribution Area of 29,354 Sq. Kms. Tata Power has a vast experience in electricity distribution in Mumbai, Delhi and Ajmer, and has been a benchmark performer in Delhi for the last 19 years. TP Central Odisha Distribution Limited, is focused on providing reliable power supply, enhanced customer services and reducing the existing AT&C losses in a systematic manner. The company is working towards achieving this by upgrading the present distribution infrastructure, adopting new technologies and providing various digital services to the customers.

 

 

   For further information, please contact:
Jyoti Kumar Bansal

Chief-Branding, Corporate Communications, CSR, Sustainability

The Tata Power Company Limited

Email: jyotikumar.bansal@tatapower.com

Siddharth Gaur – Head PR

siddharth.gaur@tatapower.com

Rakesh Patnaik

Adfactors PR

+91 97780 33722

Email: rakesh.patnaik@adfactorspr.com

 

 

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